Contact La Vanille Madagascar

Contact us directly

Producer to customer, No intermediaries

For authenticity in its purest form, contact La Vanille Madagascar.

Eugenio RAJAO PETERA — CEO, La Vanille Madagascar

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La Vanille Madagascar commercial shop — specialty store for Madagascar vanilla

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FAQ – La Vanille Madagascar

Frequently Asked Questions

Who We Are

La Vanille Madagascar, a subsidiary of SAVA SARL, is a Malagasy company specializing in the production and export of natural vanilla. Based in the SAVA region, we cultivate, process, and export authentic, high-quality vanilla to customers worldwide.

Where is La Vanille Madagascar located?

Our headquarters are located in Belle Rose, Antalaha 206, in the northeast of Madagascar, at the heart of the SAVA region — globally recognized as the birthplace of natural vanilla.

What is the origin of your vanilla?

All our vanilla pods are exclusively sourced from Madagascar, grown using traditional and environmentally friendly methods, and are accompanied by both a certificate of origin and a phytosanitary certificate.

What types of vanilla do you offer?

We offer a range of high-quality vanilla grades to suit every need:
Gourmet Vanilla – premium, soft, and highly aromatic.
Black Vanilla – rich in flavor and color.
TK Vanilla – standard export grade.
Red Vanilla – ideal for industrial use or individual customers.
Cuts & Loose Beans – versatile options for all applications.
Derived Products
In addition to whole beans, we provide vanilla powder, extract, and Ground & Crushed Vanilla for a complete professional solution.

How do you guarantee quality?

Each batch is carefully sorted, dried, and inspected according to international standards. Our products are certified and can be accompanied by analyses (moisture, vanillin content, etc.). We also collaborate with organizations such as Ecocert to ensure traceability and organic compliance.

Do you work with professionals and individual customers?

Yes. We work with both professionals (importers, chocolatiers, restaurateurs, industrial clients, specialty shops) and individual customers. We supply small-quantity orders for private clients as well as large volumes for professionals and wholesale buyers.

How can I place an order?

Reach out to us directly via our contact form, email, or WhatsApp, and we’ll respond promptly to confirm the product type, quantity, and shipping arrangements.

Do you deliver internationally?

Yes, we deliver globally with the help of our trusted logistics partners (DGL, DHL, FedEx, EMS). Shipping times may vary depending on the destination.

What are the shipping times?

Typically:
2–5 business days for deliveries within Madagascar
7–15 business days for international deliveries, depending on the selected shipping method

What are the shipping costs?

Shipping fees depend on the weight, volume, and destination. You will receive an exact quote before confirming your order.

What payment methods do you accept?

Accepted payment methods:
1- Bank transfer – in Ariary, Euro, or USD
2- International transfer – via MoneyGram, Western Union, or WISE
3- Mobile Money – for local orders

Can I return a product?

Yes, returns are accepted in case of defects or confirmed non-compliance. Please contact us within 48 hours of receiving the product and provide photos. We will assess the situation and offer a replacement or partial refund as appropriate.

Do you work directly with the producers?

Yes. Above all, we are producers ourselves, thanks to our own cooperative of planters established in the SAVA region. This cooperative brings together many families of cultivators with whom we work hand in hand, from cultivation to vanilla processing. This model allows us to ensure responsible, traceable production that remains faithful to traditional Malagasy know-how.

What do you do to support local communities?

SAVA SARL is dedicated to fair payment for our producers, providing agricultural training, and fostering local economic growth.

How can I contact you?

Email: contact@lavanillemadagascar.com
Phone / WhatsApp: +261 32 64 580 62
Address: Antalaha 206, Madagascar
Hours: Monday – Friday, 8:00 AM to 5:00 PM (local time)

How long does it take you to respond to messages?

Our typical response time is 24 to 48 business hours. We generally reply within 1 to 2 business days.

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