Legal Information

Company Name: SAVA SARL
Subsidiary: La Vanille Madagascar
Address: Belle Rose, Antalaha 206, Madagascar
Phone: +261 32 64 580 62
Email: contact@lavanillemadagascar.com
Website: www.lavanillemadagascar.com

RCS ANTALAHA Number: 2014 B 00907
NIF Number: 3001821839
STAT Number: 56101 72 2023 0 01827
REX Number: MGREX3001821839

CEO:

• Eugenio RAJAO PETERA (La Vanille Madagascar)
• Jacques Rainimanana RAZAFINDRAKOTO (SAVA SARL)

Website Publisher: SAVA SARL – La Vanille Madagascar
Publication Director: Eugenio RAJAO PETERA
Hosting Provider: SIMAFRI MG, Antananarivo, Madagascar – www.simafri.mg

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Privacy Policy and GDPR

SAVA SARL – La Vanille Madagascar is committed to respecting the privacy and personal data protection of its clients, partners, and visitors to its website.

Data Collection and Purpose

Data collected through the website (contact form, quote requests, registration, orders, etc.) is used exclusively for:

• Order and delivery management
• Commercial communication
• Customer follow-up

Retention Period

Personal data is kept for a maximum of 5 years from the last contact or commercial transaction. Beyond this period, data is either deleted or anonymized.

User Rights

In accordance with the General Data Protection Regulation (GDPR), each user has the right to access, rectify, object to, and delete their personal data.
These rights can be exercised by email at: contact@lavanillemadagascar.com

Access to Data

Access to personal data is strictly limited to La Vanille Madagascar employees who need it for their duties.
No data is transmitted, sold, or rented to third parties, except as required by law.

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Terms and Conditions (T&C)

1. Purpose

These T&C govern the commercial relationships between SAVA SARL – La Vanille Madagascar and any professional or individual buyer wishing to purchase the products offered for sale.

2. Products

The products sold (vanilla, spices, coffee, etc.) comply with current regulations and come from Madagascar.
The REX number MGREX3001821839 guarantees their preferential Malagasy origin, unless otherwise stated.

3. Prices and Taxes

Prices are quoted excluding taxes (HT) and may be listed in USD or EUR according to commercial agreements.
Any taxes, customs duties, or bank fees are the buyer’s responsibility.
Prices may be adjusted according to fluctuations in the international spice and vanilla markets.

4. Payment Terms

Payment: Unless otherwise agreed, payment is 100% upon receipt of goods.
Payment terms may be adapted depending on commercial agreements between the parties.

Payment Method: Immediate bank transfer.
No order will be shipped before payment confirmation.

5. Delivery and Export

Delivery times are specified at the time of order. They depend on the chosen transport method and customs procedures.
SAVA SARL – La Vanille Madagascar commits to preparing shipments according to international standards and Malagasy export regulations.

6. Claims and Returns

Claims must be submitted within 5 working days after receipt of goods.
No return will be accepted without prior written agreement from the company.
Products must be returned in their original condition and packaging.

7. Force Majeure

The company cannot be held responsible for delays or delivery failures resulting from force majeure (strike, natural disaster, port closure, health crisis, etc.).

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Intellectual Property

All content on www.lavanillemadagascar.com (texts, images, photographs, videos, logos, design, visual identity) is the exclusive property of SAVA SARL – La Vanille Madagascar.
Any reproduction, distribution, modification, or exploitation, in whole or in part, without prior written authorization is strictly prohibited.
Violations are subject to legal action according to the Intellectual Property Code.

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Liability

La Vanille Madagascar strives to ensure the reliability and accuracy of the information on its website.
However, errors or omissions may occur.
The company declines any responsibility for:

• Website interruptions
• Bugs or technical incompatibilities
• Direct or indirect damages resulting from the use of the website

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Use of Cookies

The website www.lavanillemadagascar.com uses cookies to improve navigation, analyze traffic, and optimize content.
You can accept or reject cookies via your browser settings.

Cookies allow:

• Measuring site traffic
• Remembering your browsing preferences
• Ensuring website security and speed

No data collected via cookies is used for commercial or advertising purposes.

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Modification Clause

SAVA SARL – La Vanille Madagascar reserves the right to modify these legal notices, the privacy policy, T&C, or cookie policy at any time.
Users are encouraged to consult this page regularly to stay informed of updates.

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Contact

For any questions regarding personal data, terms of sale, or website use:
Email: contact@lavanillemadagascar.com
Phone: +261 32 64 580 62

Policy on Our International Sales Agents

La Vanille Madagascar – SAVA SARL

1. Purpose of the Policy

This policy aims to regulate the activities of our sales agents based abroad.
These agents represent La Vanille Madagascar in their respective regions and are tasked with promoting vanilla and related products from Madagascar, while upholding the values, ethics, and image of our brand.

2. Role and Responsibilities of Agents

International sales agents are responsible for:

• Representing La Vanille Madagascar to partners, distributors, and potential clients.
• Providing accurate information about our products, their origin, and our production methods.
• Promoting commercial and cultural exchanges around Malagasy vanilla.
• Facilitating communication between foreign clients and our headquarters in Madagascar.

They are not authorized to receive payments or conclude financial transactions directly.
All orders, invoices, or commercial operations must be validated and processed exclusively by our headquarters in Antalaha, Madagascar.

3. Official Identification of Agents

Each official agent:

• Is appointed by contract by SAVA SARL – La Vanille Madagascar.
• Has a professional email address ending with @lavanillemadagascar.com.
• Is listed on our official website.

4. Communication and Transparency

Our agents are trained to provide accurate information, promote the quality and traceability of our vanilla, and comply with our ethical business commitments.
They operate in accordance with our International Communication Charter, ensuring:

• Accuracy of the information provided.
• Respect for Madagascar’s cultural and environmental values.
• Confidentiality in communications with clients and partners.

5. Collaboration with Clients

Clients wishing to contact a local agent may do so via our website or through our main office in Madagascar.
Agent contact details are provided solely for the purpose of establishing communication.
Any negotiation or commercial offer is conducted under the direct supervision of the headquarters to ensure legal and customs compliance.

6. Brand and Reputation Protection

La Vanille Madagascar actively protects its image, registered trademarks, and reputation.
Any unauthorized use of the company name, logo, visuals, or official documents by a third party is strictly prohibited and will result in legal action.

7. Confidentiality and Personal Data

Agents comply with local and international data protection laws (GDPR in Europe).
No client data may be used for personal purposes or transferred to third parties without explicit authorization from the headquarters.

8. Contact and Reporting

For any verification regarding an agent or to report non-compliant behavior, please contact:
contact@lavanillemadagascar.com
+261 32 64 580 62

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Summary

Our international sales agents are cultural and commercial ambassadors of La Vanille Madagascar.
They operate under the direct supervision of our headquarters in Antalaha and share a common commitment:
to promote Malagasy vanilla with transparency, passion, and integrity.